Support Notice

This support notice explains how beta inquiries should be routed and what diagnostic information should remain under the author's control.

1. Support Channels & Coordinates

During the beta preparation phase, support is handled directly by email:

• Contact: contact@nyxevo.com
• Response baseline: Response times are not guaranteed before public beta downloads open. Workspace corruption, updater failures, and installer problems should be marked clearly in the subject line.

2. How to Report a Workspace Issue

When reporting a problem, providing specific details helps us trace the root cause faster. If possible, please include:

1. Your operating system version (e.g., macOS Sonoma) and system architecture (e.g., Apple M2).
2. The version of Palim you are running (visible in the "About Palim" desktop menu).
3. A clear description of the actions that triggered the error.
4. Whether the issue is reproducible in a fresh, empty workspace project.

3. Diagnostic Packages & Log Privacy

Future beta builds may include an exportable diagnostic package. Before sending any diagnostic file, inspect it and remove anything you do not want to share. A production support runbook must define the exact package contents before public beta downloads open.

• Include the Palim version, operating system, and steps that triggered the issue.
• Do not send manuscript text, source files, API keys, passwords, or provider credentials.
• If a future diagnostic export tool is enabled, its contents must be documented in the app and support materials.

We will not ask for full manuscripts as a default support step. If a formatting issue requires a sample, share the smallest excerpt you are comfortable disclosing.

4. No Remote Access

Do not grant remote control access, disclose provider passwords, or send API keys in support email. Please safeguard credentials at all times.